Refund policy

Happiness Guarantee

At Bark & Wiggle, we stand behind every product we sell and want you and your pet to be completely happy with your purchase. If something isn't right, contact us within 7 days of delivery and we'll make it right.

  • Wrong or faulty item? We'll send a replacement or issue a full refund — sometimes with no return necessary.
  • Your pet had other ideas? If it's not quite what you were hoping for, we'll do our best to find a solution — whether that's a refund, exchange, or store credit.

Please see our full return and refund policy below for eligibility details, including return shipping responsibilities based on item size.

Order Cancellations 

Orders may be cancelled within 24 hours of placement. To request a cancellation, please contact us immediately via our [Contact page]. After 24 hours, your order may already be in processing and we cannot guarantee cancellation.

Refunds & Exchanges

To start the process, please send us an email with the following information:

  • Your name
  • Order number
  • The issue (faulty product, wrong size)
  • What you'd like (exchange or refund)

Eligibility

  • You have 7 days from the date of delivery to submit a return request.
  • Items must be in the same condition as received: unworn or unused, with tags, and in original packaging.
  • Receipt or proof of purchase is required.
  • Refunds are issued to the original payment method and may take 5 to 14 business days.

NOTE: Unfortunately, we cannot accept returns on sale items or gift cards.


Return Shipping

  • Faulty or incorrect items: We will issue a full refund OR send a replacement at no cost to you. In some cases, you will not need to return the item.
  • Light items (under 1 lb): If you'd like to return an item, return shipping costs are the customer's responsibility, using a trackable shipping method.
  • Heavy items (3 lbs or more): Due to the cost of return shipping on larger items, we will offer a partial refund and you may keep the item. Please contact us to discuss the best resolution.
  • All returns must be sent to our Oklahoma address, which will be provided upon approval of your return request.

Contact Us

If you have any questions, please don't hesitate to contact us.