Refund Policy
Happiness Guarantee
At Bark & Wiggle, we stand behind every product we sell and want you and your pet to be completely happy with your purchase. If something isn't right, contact us within 7 days of delivery and we'll make it right.
- Wrong or faulty item? We'll send a replacement or issue a full refund — no return necessary.
- Your pet had other ideas? If it's not quite what you were hoping for, we'll do our best to find a solution — whether that's a refund, exchange, or store credit.
Please see our full return and refund policy below for eligibility details, including return shipping responsibilities based on item size.
Return Policy
You have 7 days from the date of delivery to request a return or exchange. Items must be unused, unworn, with tags attached and in original packaging. Please note that sale items and gift cards are not eligible for return.
Return Shipping
- Faulty or incorrect items: We cover it — and in most cases you won't even need to send it back.
- Light items (under 1 lb): Return shipping is the customer's responsibility using a trackable shipping method.
- Heavy items (3 lbs or more): Due to shipping costs on larger items, we'll offer a partial refund and you may keep the item. Contact us to find the best resolution.
All returns are sent to our Oklahoma location. A return address will be provided upon approval of your request.
How to Start a Return
Email us with your name, order number, the issue, and whether you'd like a refund or exchange. Refunds are issued to the original payment method and may take 5–14 business days to process.
Order Changes & Cancellations
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible via our Contact page.