Frequently Asked Questions
Shipping
How long does shipping take?
As a small business, we source most of our products directly from our suppliers to bring you the best prices and unique finds. Standard shipping typically takes 2-4 weeks for delivery. We know that's a little longer than big-box retailers, and we truly appreciate your patience — great things are worth the wait! You'll receive a tracking number once your order ships so you can follow its journey.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $40.00. It's our way of saying thank you for shopping with us!
Do you ship internationally?
Yes! We ship worldwide to over 200 countries and territories. International delivery times may vary by destination. If you have questions about shipping to your location, feel free to contact us.
Orders & Returns
How do I track my order?
Once your order ships, you'll receive a tracking email. You can also use the Track My Order link in our menu anytime.
What is your return policy?
We want you and your pet to be completely happy! You have 7 days from the date of delivery to request a return or exchange. Items must be unused, unworn, with tags attached and in original packaging. Please note that sale items and gift cards are not eligible for return.
- Wrong or faulty item? We'll send a replacement or issue a full refund — no return necessary.
- Your pet had other ideas? If it's not quite what you were hoping for, we'll do our best to find a solution — whether that's a refund, exchange, or store credit.
Who pays for return shipping?
- Faulty or incorrect items: We cover it — and in most cases you won't even need to send it back.
- Light items (under 1 lb): Return shipping is the customer's responsibility using a trackable shipping method.
- Heavy items (3 lbs or more): Due to shipping costs on larger items, we'll offer a partial refund and you may keep the item. Contact us to find the best resolution.
All returns are sent to our Oklahoma location. A return address will be provided upon approval of your request.
How do I start a return?
Email us with your name, order number, the issue, and whether you'd like a refund or exchange. Refunds are issued to the original payment method and may take 5-14 business days to process.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible via our Contact page.
Products
Are your products safe for pets?
Absolutely! We carefully curate all products with your pet's safety and wellbeing in mind. If you have specific concerns about an ingredient or material, feel free to reach out.
Do you carry products for both dogs and cats?
Yes! Browse our Dogs and Cats collections to find products tailored to your furry family member.
Digital Products
How do I access my digital download?
After purchase, you'll receive an email with a download link. If you have any trouble accessing your files, please contact us and we'll help right away.
Still Have Questions?
We're happy to help! Reach out via our Contact page and we'll get back to you as soon as possible.